Terms of Service
Last updated: May 2026 · By using ScaleCrate, you agree to these terms.
1 Acceptance of Terms
By accessing or purchasing from ScaleCrate ("we," "us," "our"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our site or place an order.
We reserve the right to update these terms at any time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
2 Products & Descriptions
We make every effort to accurately describe our products — including names, descriptions, images, and specifications. However, we do not guarantee that product descriptions are completely accurate, current, or error-free.
Product images are representative and colors may vary due to monitor settings. If a product you receive is materially different from its description, contact us within 7 days of delivery.
We reserve the right to limit quantities, discontinue products, or correct pricing errors at any time without prior notice.
3 Pricing & Payment
All prices are in US dollars and are subject to change without notice. We reserve the right to cancel orders placed at incorrect prices due to technical errors.
Payment is processed securely at checkout. We accept major credit cards and other payment methods as displayed at checkout. By submitting your payment information, you authorize us to charge the total order amount.
Tax is calculated and applied at checkout based on your shipping address, as required by applicable law.
4 Order Fulfillment
ScaleCrate operates on a dropship model. Orders are fulfilled by our supplier network and shipped directly to you. Placing an order constitutes an offer to purchase — we reserve the right to cancel orders if an item is out of stock, if we suspect fraudulent activity, or if a pricing error occurred.
You'll receive an order confirmation by email. This confirmation does not constitute our acceptance of your order — acceptance occurs when your order ships.
5 Limitation of Liability
To the fullest extent permitted by law, ScaleCrate is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our site or purchase of our products.
Our total liability to you for any claim related to a purchase shall not exceed the amount you paid for the relevant order.
We are not responsible for harm to animals resulting from product misuse or the use of any product inconsistent with its intended purpose and the care requirements of your specific animal.
6 Prohibited Uses
You agree not to:
- Use our site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Submit false or fraudulent orders or chargebacks
- Reproduce or resell our content without permission
- Use automated tools to scrape or access our site
7 Governing Law
These terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration rather than in court, except where prohibited by law.
8 Contact
Questions about these terms? Email us at support@scalecrate.shop.
Privacy Policy
Last updated: May 2026 · We take your privacy seriously.
Short version: We collect only what we need to fulfill your order. We don't sell your data. We use standard security practices. That's it.
1 What We Collect
When you place an order or interact with ScaleCrate, we collect:
- Contact information — name and email address
- Shipping information — delivery address and phone number
- Payment information — processed securely by our payment processor (we do not store full card numbers)
- Order history — what you've purchased and when
- Usage data — pages visited, browser type, and referring URLs (via standard analytics tools)
- Email preferences — if you subscribe to our newsletter
2 How We Use It
Your information is used to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Send marketing emails (only if you've opted in)
- Improve our site and product selection
- Comply with legal obligations
3 Who We Share It With
We do not sell your personal information to third parties.
We share limited data with the following parties only as required to run our business:
- Fulfillment suppliers — receive your shipping address to deliver your order
- Payment processors — handle your payment data under their own strict security standards
- Shipping carriers — receive your address and contact info to deliver packages
- Analytics providers — receive anonymized usage data to help us improve
- Legal authorities — if required by law or valid legal process
4 Data Security
We use industry-standard security measures to protect your data, including encrypted connections (HTTPS) for all data transmission and secure, access-controlled storage for order data.
Payment information is handled by PCI-compliant payment processors. We never see or store your full credit card number.
No method of transmission or storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.
5 Cookies & Tracking
Our site uses cookies and similar tracking technologies to:
- Keep your cart and session state
- Analyze site traffic and usage patterns
- Measure the effectiveness of our advertising (via Meta Pixel)
You can disable cookies in your browser settings, though this may affect site functionality. Our Meta Pixel collects anonymized data to help us understand which marketing channels are working — it does not give Meta access to your order data.
6 Your Rights
Depending on your location, you may have rights regarding your personal data:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing emails at any time (unsubscribe link in every email)
To exercise any of these rights, email us at support@scalecrate.shop.
7 Data Retention
We retain order data for as long as necessary to fulfill orders, handle returns, and comply with legal and tax obligations — typically 7 years. Email marketing data is retained until you unsubscribe or request deletion.
8 Changes to This Policy
We may update this policy from time to time. Material changes will be noted with an updated "last updated" date. Continued use of our site after changes means you accept the updated policy.